Drink Soma Support

<p>Charcol is included in all Soma filters to naturally filter the water. At times the charcol can bleed out in the packaging for the filter, the small black dots are compeltely safe and is the charcol in the filter. The filter is still safe to use and will be effective. </p><p>We recommend following the first use filter guide here.  </p>

Charcol is included in all Soma filters to naturally filter the water. At times the charcol can bleed out in the packaging for the filter, the small black dots are compeltely safe and is the charcol in the filter. The filter is still safe to use and

Why are these black spots on my filters?

Filters

What does the Soma filter out?

Are your filters compostable?

Is it normal for black water to come out of my filter?

How long unused do the filters last for?

When should I replace my filter?

Can I buy filters in bulk?

Water Filter Instructions

My water isn't tasting as good as I hoped, what can I do?

How does the water filter subscription work?

How much do the filters cost?

How do I sign up to get filters in the mail?

Do you offer a give back partner for the filters?

What should I do if I'm experiencing slow filtration?

Can I return my Soma product?

Returns

Do Soma products have a warranty?

Can I get my money back instead of a new product?

What if the product is no longer available?

How many times can I claim the warranty?

Do I have to pay for shipping to return a product?

How can I claim on the warranty?

What does lifetime warranty cover?

Warranty

How do I set it up my new Soma?

How do I clean my pitcher/carafe?

My carafe/pitcher does not pour correctly?

Pitcher

Why are these black spots on my filters?Updated 2 years ago