Drink Soma Support

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Send us a message to hello@drinksoma.com including a description of the issue, a photo of the issue and confirmation of where your order was purchased.

How can I claim on the warranty?

Warranty

What does the Soma filter out?

Are your filters compostable?

Is it normal for black water to come out of my filter?

Why are these black spots on my filters?

How long unused do the filters last for?

When should I replace my filter?

Can I buy filters in bulk?

Water Filter Instructions

My water isn't tasting as good as I hoped, what can I do?

How does the water filter subscription work?

How much do the filters cost?

How do I sign up to get filters in the mail?

Do you offer a give back partner for the filters?

What should I do if I'm experiencing slow filtration?

Filters

Can I return my Soma product?

Returns

Do Soma products have a warranty?

Can I get my money back instead of a new product?

What if the product is no longer available?

How many times can I claim the warranty?

Do I have to pay for shipping to return a product?

What does lifetime warranty cover?

How do I set it up my new Soma?

How do I clean my pitcher/carafe?

My carafe/pitcher does not pour correctly?

Pitcher

How can I claim on the warranty?Updated 2 years ago